Get Transaction Dispute - Written Claim V2.1 (Template)

In Case of Errors or Questions About Your Account: Use our dispute form here, or write us at Green Dot Customer Care, P.O. Box 5100, Pasadena, CA 91117 or telephone us at (866) 795-7597 as soon as you can if you think an error has occurred in your account.

To cancel a send money transaction on GreenDot.com, go to your Transaction History, click Cancel , then confirm the cancelation. If the wrong recipient has already claimed the money, unfortunately the transaction can no longer be canceled and you should attempt to work with that individual to retreive the funds.

If you do not agree to these terms, do not use the Card, save your receipt, and cancel the Card by calling us at the number on the back of your Card. If you cancel your Card within 30 days of its purchase, we will refund your purchase fee, any monthly charge assessed and any remaining value.

For errors involving new Cards, POS transactions, or foreign-initiated transactions, we may take up to ninety (90) days to investigate your complaint or question. For new Card Accounts, we may take up to twenty (20) business days to credit your Card Account for the amount you think is in error.

Tap the Activity tab on your Cash App home screen. Select the transaction in question and tap the in the top right corner of the screen. Select Need Help & Cash App Support. Tap Dispute this Transaction.

For errors involving new Cards, POS transactions, or foreign-initiated transactions, we may take up to ninety (90) days to investigate your complaint or question. For new Card Accounts, we may take up to twenty (20) business days to credit your Card Account for the amount you think is in error.

We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up Page 5 to 45 days to investigate your complaint or question.

If this time period has passed, or you have already contacted the merchant and have not been able to resolve the issue with them, contact support@chime.com. They will provide assistance with the dispute process, and Chime can file a dispute on your behalf.

If this time period has passed, or you have already contacted the merchant and have not been able to resolve the issue with them, contact us at 1-844-244-6363. We can provide assistance with the dispute process and file a dispute on your behalf.

Personal data of the cardholder (name, card number, phone number, mailing address) Transaction information (transaction amount; date of transaction; merchant's name) Dispute reason (choose one of the variants or provide your own reason)