Get Fare Machine Refund Form (pdf, 151kb) - Translink

This guide provides step-by-step instructions on completing the Fare Machine Refund Form from Translink. If you have purchased a paper ticket from a fare machine and did not receive the correct change, follow these instructions to ensure your refund process is smooth and efficient.

Follow the steps to successfully fill out the Fare Machine Refund Form.

1. Press the ‘Get Form’ button to obtain the Fare Machine Refund Form. This will allow you to open it in your preferred editor.
2. Complete the 'Your details' section by selecting your title from the options provided, and fill in your given name, middle initial (if applicable), and family name.
3. Provide your home address, including city or suburb, state, and postcode. If your postal address is different, fill in that information as well.
4. Enter your daytime phone number and mobile phone number in the appropriate fields.
5. Choose your preferred refund method by ticking the appropriate box for either a refund via cheque or refund by EFT (Electronic Funds Transfer). If you select EFT, you must complete the bank details section.
6. In the bank details section, provide the name of the Australian financial institution, account name, BSB number, and account number. Make sure to sign where indicated for account holder authorization.
7. Review and complete the 'Customer declaration' section to confirm your application for a refund for incorrect change received at a fare machine. Ensure that you attach the original Refund Claim Receipt and sign the declaration.
8. Date your signature in the designated field.
9. Finally, return the completed form along with your original Refund Claim Receipt to the TransLink Customer Service Team at the specified address.

Start completing your Fare Machine Refund Form online today to ensure you receive your refund as soon as possible.