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To verify your identity, we'll have you submit images of the front and back of your valid state-issued ID (U.S. only) or U.S., Canadian or Mexican driver's license. We also accept U.S., Canadian and Mexican passport books. Do not submit images of any military ID cards or Common Access Cards (CAC).

The SSN is not mandatory. In order to discuss the billing or account information, or to make any changes to the Comcast account, you can provide the last four digits of the previous payment method (credit card or checking account) or your 16-digit account number.

It is normal for companies that provide internet, cable or phone service to ask for a prospective customer's Social Security number so they can run a credit check. They are, in a way, extending credit to you, in the form of service that you haven't yet paid for. What's your track record of paying your bills?

We do not sell information that identifies who you are to anyone, including sensitive personal information like race, ethnicity, political affiliation, or philosophical beliefs.

Forgot your Xfinity ID? Your Xfinity ID is your email, mobile phone number or username. If you don't know your Xfinity ID, use xfinity.com, the Xfinity app, the Xfinity My Account app or your Xfinity X1 TV Box to find it. You can also check out the Xfinity ID Lookup Tool or Reset Your Xfinity Password.

Signing In to Your Comcast Email or Voicemail Service Visit xfinity.com and click the Account icon. ... Click Check Email or Check Voicemail. Enter your Xfinity ID and click Let's go. On the next screen, enter your password and click Sign In.

To create your Xfinity ID, go to xfinity.com/getstarted or click Create an Xfinity ID from any sign-in page. Verify your account by confirming some account details. You can use either your mobile phone number or Social Security number (SSN), then click Continue.