
Page 1 GUARDECK CLAIM FORM HELP PHOTOS AND PROOF OF PURCHASE Remember that we will only see what you send please send enough information to show the issue and the scope. Plan your photos to illustrate.
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How to fill out the Guardeck Warranty Claims online
Filing a warranty claim online can be a straightforward process when you have the right guidance. This guide provides detailed instructions on how to accurately complete the Guardeck Warranty Claims form to ensure your submission is complete and effective.
Follow the steps to successfully complete the Guardeck Warranty Claims form.
- Click the ‘Get Form’ button to access the warranty claims form and open it in the designated online editor.
- Prepare to provide clear and detailed photos of the issue. Ensure to include photos that show both the overall view and specific problem areas. General photos should feature side views, support structures, and fastening methods.
- Specify the date of installation. If the exact date is unknown, enter the first day of the applicable month and year, formatted as MM/DD/YYYY (for example, 7/1/2011).
- Indicate the date you first noticed the issue. Similarly, if the exact date is unknown, list the first day of the applicable month and year in MM/DD/YYYY format.
- Select the style and color of the Guardeck product purchased from the drop-down menu. If you are unsure about the color, refer to your original invoice description. If the color is not listed, choose 'other' and provide the name.
- Upload an image of your original sales invoice. Claims submitted without this document may experience delays. If you cannot scan the document, a clear photo of the invoice in .jpg format is acceptable.
- Provide a thorough description of the complaint. Be specific about the condition prompting the claim and quantify the size of the affected area, including the number of boards and their lengths (e.g., 5 boards x 12 ft = 60 lineal ft).
- Finalize your submission by ensuring all required fields are completed and photos are attached. You can then save changes, download, print, or share the form as necessary.
Start your warranty claim process online today by following these steps.
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How do I file a Trex warranty claim?
File a Claim by Mail To make a claim within the warranty period under the Trex Limited Warranty by mail, you may contact us at 1-800-BUY-TREX (1-800-289-8739) and a claim form will be mailed to you. Please complete the claim form and send supporting documents to: Trex Company, Inc.
How do I email Trex customer service?
If you have any questions about this Policy, or about Trex's data privacy practices, please contact us at customercare@trex.com. Trex may also be contacted via mail at 160 Exeter Drive, Winchester, Virginia 22603.
How does Trex warranty work?
If a defect occurs within the warranty period, Purchaser shall notify Trex in writing and, upon confirmation by an authorized Trex representative of the defect, Trex's sole responsibility shall be, at its option, to either replace the defective item or refund the portion of the purchase price paid by Purchaser for such ...
How do I file a claim with Trex?
To make a claim within the warranty period under the Trex Limited Warranty by mail, you may contact us at 1-800-BUY-TREX (1-800-289-8739) and a claim form will be mailed to you.
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