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Nts about an agency action or failure to act in cases involving: TTY: (206) 439-3789 FAX: (206) 439-3877 Internet Web Site: www.governor.wa.gov/ofco We are independent. The Ombudsman is part of the Governor s Of ce. We operate independently from the Department of Social and Health Services (DSHS) and other agencies. We make sure agencies serving families and children are doing their job. Any child at risk of abuse, neglect, or other harm. A child or family involved with child pro.

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How to fill out the Ofco Complaint Forms online

The Ofco Complaint Forms are essential for addressing concerns related to agency actions impacting children and families. This guide will provide you with a step-by-step approach to completing the forms effectively and efficiently.

Follow the steps to complete the Ofco Complaint Forms online.

  1. Click ‘Get Form’ button to obtain the form and open it in the editor.
  2. Begin by entering your personal information. You will need to fill in your last name, first name, middle initial, address, and contact information including phone numbers.
  3. Indicate your relationship to the child or family by selecting from the options provided, such as 'Child's Parent' or 'Community Professional.'
  4. Provide details regarding the child or children involved in your complaint. Include their legal names, gender, age, and primary language.
  5. Identify the subject of your complaint by providing their name, title, and agency. Be specific about the agency's actions that you are concerned about.
  6. In the complaint description section, briefly explain the agency action or inaction that prompted your complaint. Include any relevant dates.
  7. Detail why you believe the agency's actions were wrong or unreasonable. Attach additional sheets if needed to include all necessary information.
  8. Specify the resolution you are seeking to address your complaint clearly.
  9. Finally, you may indicate how you learned about the Ombudsman services and submit the form.
  10. Once you have completed all sections, review your information for accuracy, then save changes, download, print, or share the form as necessary.

Take action now by completing the Ofco Complaint Forms online to ensure your concerns are addressed.

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If it is not in your family or children's best interest to go to CPS with your complaint, or you went to them but did not get a good response, contact OFCO. *Visit https://ofco.wa.gov/filing-complaint to learn more, or call toll free 1-800-571-7321, TTY 206-439-3789.

You may call the Bureau of Civil Rights to submit your complaint or you may submit your complaint in writing. If the complaint is submitted by telephone you can call (614) 644-2703 or Toll Free 1-866-227-6353.

Call the DSHS Complaint Hotline (1-800-562-6078) and report your concern. You will be asked to leave a message.

*Visit https://ofco.wa.gov/filing-complaint to learn more, or call toll free 1-800-571-7321, TTY 206-439-3789.

All allegations or complaints involving the suspected abuse or neglect of a child, please contact the Child Abuse Hotline toll-free at 1-877-237-0004. Suspected fraud, waste, or abuse of DCS resources can be reported by phone or online.

State law requires all DSHS employees to report to Child Protective Services (CPS) the suspected abuse or neglect of a child under the age of 18 whenever there is reasonable cause to believe abuse or neglect exists.

You Have the Right to Information You have a right to information about your child's health, progress in school, and behavior. You have the right to work with your CPS worker in making plans for you and your child. You have the right to know what CPS expects you to do before your child is returned to you.

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