Get Fais Ombud

Filling out the Fais Ombud complaint registration form online is a straightforward process. This guide will walk you through each section of the form to ensure you submit accurate and comprehensive information.

Follow the steps to successfully complete your complaint registration.

1. Click ‘Get Form’ button to access the Fais Ombud form in an editable format.
2. In Section A, provide your personal details. Fill in your surname, title, first name(s), occupation, identity number, and the address to which correspondence may be sent. Also include your daytime telephone number, cell number, fax number, and email address.
3. If applicable, provide details for anyone assisting in your complaint. Fill in their surname, title, first name(s), occupation, identity number, and contact information as requested.
4. Proceed to Section B, where you need to disclose if your complaint involves an amount exceeding R800,000. Specify whether you are prepared to forgo the excess amount, confirming your understanding of the implications.
5. Details of the person or company that you are complaining against should be completed. This includes their name, address, phone number, and your policy number, if any.
6. Continue within Section B to provide details about the service or product involved in your complaint. Indicate whether it pertains to an insurance policy, unit trusts, investments, or other financial products. Record when the policy was sold to you and if you have any documentation proving the purchase.
7. Note when you first recognized the issue and when you first made a complaint to the relevant company or person. Indicate if legal proceedings have been initiated regarding your complaint.
8. In Section C, clearly articulate the nature of your complaint. Start with a brief summary followed by a detailed account of the situation, including chronological logs of communications with the party you are complaining about.
9. In Section D, express how you hope the Ombud will resolve your complaint. Confirm your consent for the Ombud to proceed with the investigation and handle your information appropriately.
10. Finally, review your responses for accuracy and completeness. Once satisfied, save changes to your form, download it for your records, and print or share it if needed.

Complete your complaint registration online now to ensure your concerns are addressed promptly.