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Application Form TELSTRA BEREAVEMENT SUPPORT Part A The representative Part B Cancellation of a service If you re a representative of the deceased, please complete this part Complete this part to.

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How to fill out the Telstra Bereavement Form online

Filling out the Telstra Bereavement Form online can facilitate the process of managing the services of a deceased customer with care and professionalism. This guide will provide you with clear instructions to ensure each section of the form is completed accurately and efficiently.

Follow the steps to fill out the form correctly.

  1. Press the ‘Get Form’ button to access the Telstra Bereavement Form, and open it in your preferred document editor.
  2. In Part A, as the representative, fill in your name in the designated field. This confirms your role in managing the deceased's account.
  3. Complete the section regarding the deceased by inputting their home phone number, BigPond® username, date of birth, and ensure you provide the service number for each service you wish to cancel or transfer.
  4. Indicate your relationship to the deceased by ticking the appropriate box – options include Executor, Trustee, or Administrator. If you select 'Other', specify your relationship.
  5. Proceed to Part B to request the cancellation of any services. Clearly state the account or service numbers that you would like to discontinue.
  6. If you need to transfer services instead, navigate to Part C, then list the services and their corresponding account numbers for the transfer.
  7. Provide additional contact information, including your home phone number, mobile number, and email address. Select your preferred communication method for future correspondence.
  8. Before submitting, confirm the accuracy of the information by reviewing all entries. Ensure you sign and date the form as the representative for your authorisation.
  9. Once you have completed the form, save your changes. You can then download, print, or share the filled-out form as needed.

Complete the Telstra Bereavement Form online to efficiently manage the services of the deceased.

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Questions & Answers

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Contact support

You can use the online Telstra Bereavement Support form to notify us and request the cancellation or transfer of services. A specialist from our bereavement care team will contact you. Or, if you prefer, you can mail, call us or visit our store.

To cancel or a transfer a cell phone contract, call your provider's customer support number and tell the representative that you'd like to cancel or transfer the contract and the reason why. You should not be charged a fee for either canceling a contract after a death or transferring a contract after a death.

Phone service providers have millions of customers. When a customer dies, the service under the customer's contract continues. If a bill is not paid, the carrier does not assume that there has been a death. The company will continue to charge late fees and provide phone service.

Death notices are one of the most common ways to notify a community about someone's passing. They can be published in several places, such as print newspapers or journals, online media, or on obituary websites.

To cancel or a transfer a cell phone contract, call your provider's customer support number and tell the representative that you'd like to cancel or transfer the contract and the reason why. You should not be charged a fee for either canceling a contract after a death or transferring a contract after a death.

Using the credit report as your guide, contact all banks and credit card companies at which the deceased had an open account and close those accounts as quickly as possible. You will need to provide a certified copy of the death certificate to close the account.

For TV and broadband accounts, please complete and send the Foxtel Deceased Estate Transfer/Cancellation Form to us via email or post (using the return information provided on the form). If you're unable to download this form, get in touch with us via Live Chat.

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