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  • 2012 Legal Department Client Satisfaction Survey - Alanet

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SAMPLE 2012LEGALDEPARTMENT CLIENTSATISFACTIONSURVEY Thankyouforparticipatinginthe2012ClientSatisfactionSurvey.ThequestionsbelowaredesignedtoprovidetheLegal Departmentwithimportantinformationabouttheextenttowhichitis,orisnot,carryingoutitslegalriskmanagementdutiesinan.

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The four most common types of customer satisfaction surveys are: Net Promoter Score (NPS) Customer Satisfaction Score (CSAT) Customer Effort Score (CES) Product-Market Fit (PMF)

We recommend keeping surveys to three questions (at the most) and offering a mix of rating-scale and open-ended questions. Depending on the questions you ask, surveys can help you calculate three satisfaction KPIs: customer satisfaction score, Customer Effort Score, and Net Promoter Score.

Overall, the purpose of customer satisfaction surveys is to gather customer feedback that can be used to improve the overall customer experience — from the products/services a company offers to the business processes that work toward supporting customer satisfaction.

Best Practices for Creating Customer Satisfaction Surveys Make sure you choose the right survey tool. Always ask short and relevant survey questions. Send the surveys at the right time. Always A/B test your surveys. Thank your customers for their feedback.

Customer Satisfaction Survey Questions How would you rate the value for money of the product? ... Kindly share a few things we could do better? ... How does our product/service make you feel? ... How satisfied are you with the purchase experience? ... Do you identify as a loyal customer of our brand?

To get the most reliable answers, you should send satisfaction surveys to your customers right after they have experience with your products or services—it's called a post-purchase survey.

5 tips to create effective customer satisfaction surveys Set clear objectives. ... Ask about overall satisfaction, then get to the details. ... Keep it short and simple. ... Limit the number of open-ended questions. ... Contact different customers each time. ... Look beyond your customer base.

30 Best Customer Satisfaction Survey Questions & Examples How would you like to rate the support you received? Was the support representative able to resolve the issue? How happy are you with the support? Was your problem resolved in a satisfactory way? Please rate the quality of support provided.

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© Copyright 1997-2025
airSlate Legal Forms, Inc.
3720 Flowood Dr, Flowood, Mississippi 39232
Form Packages
Adoption
Bankruptcy
Contractors
Divorce
Home Sales
Employment
Identity Theft
Incorporation
Landlord Tenant
Living Trust
Name Change
Personal Planning
Small Business
Wills & Estates
Packages A-Z
Form Categories
Affidavits
Bankruptcy
Bill of Sale
Corporate - LLC
Divorce
Employment
Identity Theft
Internet Technology
Landlord Tenant
Living Wills
Name Change
Power of Attorney
Real Estate
Small Estates
Wills
All Forms
Forms A-Z
Form Library
Customer Service
Terms of Service
Content Takedown Policy
Bug Bounty Program
About Us
Blog
Affiliates
Contact Us
Privacy Notice
Delete My Account
Site Map
Industries
Forms in Spanish
Localized Forms
State-specific Forms
Forms Kit
Legal Guides
Real Estate Handbook
All Guides
Prepared for You
Notarize
Incorporation services
Our Customers
For Consumers
For Small Business
For Attorneys
Our Sites
US Legal Forms
USLegal
FormsPass
pdfFiller
signNow
airSlate workflows
DocHub
Instapage
Social Media
Call us now toll free:
+1 833 426 79 33
As seen in:
  • USA Today logo picture
  • CBC News logo picture
  • LA Times logo picture
  • The Washington Post logo picture
  • AP logo picture
  • Forbes logo picture
© Copyright 1997-2025
airSlate Legal Forms, Inc.
3720 Flowood Dr, Flowood, Mississippi 39232