Get Famous Footwear W2 Online

No receipt? No problem!* Returns of unused items in the original packaging will be fully refunded within 60 days (90 days if you're an Insider Perks member) with proof of purchase through your Insider Perks account or credit card or receipt and a valid ID.

Manage your account here or call Comenity with questions at 1-800-433-0091.

Many chain shoe stores and online vendors have return policies that specify the shoes must be unworn and in the original packaging. That means that you should only wear them indoors on clean surfaces for a few days before deciding to return them. If they appear to be worn, you may not get a refund or exchange.

You have the option of returning your Online or Home Delivery purchase to any Famous Footwear store, or by mail.

How do I return an item that I received as a gift without a gift receipt? You can either go to a store or call Consumer Care. You can exchange the item(s) at the current selling price or get in-store credit at the current selling price.

The easiest way you can pay your Famous Footwear® Credit Card is through your online account or by using the EasyPay feature. Alternatively, you can make a payment over the phone at (800) 433-0091 or via mail.

You can return most items for any reason within 30 days (60 days in the US).

We're here for you. Contact us by phone at 1-888-869-1053, or email us.