Get Open The File... - Excellus BlueCross BlueShield

What is Covered? Our Qualified Health Plans include prescription drug coverage and home delivery, telemedicine, free preventive care, dental and vision coverage for children, and access to 100% of hospitals and 99% of doctors in our area. Plus, our BlueCard® program gives you access to care when you travel.

The mobile app is free for all Excellus BCBS Healthcare members. Get started now by downloading it to your smartphone or tablet.

Anthem, which owns Blues plans in several states, and Excellus (whose parent is Lifetime Healthcare Co.) are separate entities but linked through the Blues network.

You must file your appeal request within sixty (60) calendar days from the date on the written notice of denial. We may give you more time if you have a good reason for missing the deadline.

Excellus BlueCross BlueShield is an HMO plan and PPO plan with a Medicare contract.

Claim Forms To submit a claim electronically, please login and go to Submit Claims page. Medical or Vision Claim Form - Use to submit medical services from a provider, hospital, DME vendor, etc.

Excellus, and Anthem are all part of the Blue Cross and Blue Shield system, as is Florida Blue. The system includes 37 independent, locally operated companies across the U.S. This affiliation (or system) enables Blue Cross and Blue Shield members to access high-quality health care anywhere in the country.

You may send your request in writing to us at: PO Box 546, Buffalo, NY 14201-0546. Or, you may send your request to our fax number at 1-716-843-7860. Please be sure to sign and date your letter.