Get Ticket Vending Machine (tvm) Resolution Form - Sound Transit - Soundtransit

Filling out the Ticket Vending Machine (TVM) Resolution Form is essential for users who encounter issues with their Sound Transit ticket transactions. This guide will walk you through each step of the form to ensure that you provide all necessary information for a smooth resolution process.

Follow the steps to complete your resolution form accurately.

1. Click ‘Get Form’ button to obtain the form and open it in the editor.
2. Begin by entering the station or TVM number in the designated field. This information is crucial for identifying where the transaction took place.
3. Input the date of the transaction. This helps to reference the specific purchase and is a required field.
4. Complete your name, address, city, state, phone number, and email address in the required fields. Providing accurate contact information ensures the customer service team can reach you if needed.
5. Indicate whether the transaction was made with an ORCA card. If the card did not dispense, please mark the relevant option.
6. Next, state if you purchased any ticket(s). If yes, enter the quantity and specify the ticket type (for example, adult or youth). This information helps to process your request accordingly.
7. Indicate whether or not you have a receipt. If you do, provide the date of the receipt which supports your claim.
8. Specify the form of payment used. If it was a credit/debit card, supply the name as it appears on the card, the last four digits, and the expiration date. Also, indicate if you contested the charge with your bank or financial institution.
9. Select how you would like your refund issued, whether as replacement ticket(s), credit/debit, or check.
10. Provide any additional information that could assist Sound Transit in resolving your issue in the designated field.
11. Once you have filled out all required sections and double-checked your information, save your changes. You can then choose to download, print, or share the form as needed.
12. Finally, mail or drop off the completed form along with any applicable ticket(s) and/or receipt(s) to Sound Transit, 401 S. Jackson St, Seattle WA 98104, attention Customer Service.

Complete your Ticket Vending Machine Resolution Form online today for efficient support from Sound Transit.