Get Request For Over-the-counter Part Warranty - Cal State Auto Parts

Filling out the Request For Over-the-Counter Part Warranty form is essential for ensuring your warranty claim is processed efficiently. This guide provides clear, step-by-step instructions to help you navigate through the form online.

Follow the steps to successfully complete your warranty request.

1. Use the ‘Get Form’ button to access the document and open it in the online editor.
2. Begin by entering your customer name in the designated field.
3. Provide the vehicle identification number (VIN) in the appropriate area.
4. Record the date when you are filling out the form.
5. Attach the original parts invoice by checking the corresponding box and filling in the invoice number and date.
6. If applicable, attach the original repair order from installation, completing the related fields for RO number, date, and mileage.
7. Indicate if the defective part has been returned by checking the box.
8. For the warranty part, check the box to attach warranty parts invoice, ensuring to complete the invoice number, warranty date, and warranty mileage.
9. Attach the warranty repair order from re-installation and provide the RO number and re-installation date.
10. Clearly describe the concern with your vehicle in the provided space.
11. Explain the diagnosis that identified the part as the cause of the concern in the designated sections.
12. If requesting labor reimbursement, check the box to attach a copy of labor diagnostic steps from the repair order and include documentation indicating time and hourly cost of labor.
13. Complete the details for the cost of labor per hour and the number of hours requested, along with the total labor cost.
14. If applicable, attach a copy of the credit memo, filling in the invoice number, amount, and date.
15. Finalize the form by providing the name and employee ID of the person who warranted and inspected the part, and obtain a manager's signature and date.
16. Once you have completed all sections, save your changes, and choose to download, print, or share the form as needed.

Complete your warranty request online now for a smoother claims process.