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United States Postal Service Structured On-the-Job Training SOJT Certification Date SOJT Completed Lead Retail Associate Name Your initials certify only that you were assigned the lesson plan Assignment Office Coach Name Your initials certify that the retail associate named has completed 80 of that SOJT Office and that the results were communicated to you. lesson plan successfully. Steps in Lesson Plans a Completed Successfully b a/b Retail Coach Initials 5H VH UY HG Mandatory Core Proceses Establish a Stamp Credit or Cash Credit POS Conduct a Stamp Credit Audit or Cash Credit POS Conduct Unit Cash Reserve Audit Conduct Retail Associate Cash Portion/Retained Audit Order Stock from the SDO/SDN Receive Stock from the SDO/SDN Return Stock to the SDO/SDN Fill Retail Associate Stock Requisitions Process Retail Associate Stock Returns Manage Trust and Suspense Accounts Process Inquiry for Money Orders Order Retail Merchandise for Unit Accept Supply Orders for Unit Accept Liberty Cash or Phone Cards from SDO/SDN Complete a Weekly Retail Schedule Order Supplies for Unit Specific Processes Applicable to Unit Process Claims for Loss Process Collect on Delivery COD Process Unnumbered Insurance Claims Perform a Postal Store Audit Process Business Reply Mail Process Postage Due Mail Process Passport Applications Process Annual Fees for Business Reply and Bulk Mailing Process International Inquiry Report Process Numbered Insurance Claim Update New IRT Versions Conduct a Self Service Audit I certify that the lead sales and service associate has successfully completed the lesson Manager Certification Signature plans checked on this form. The lead sales and service associate performance has been observed and rated. The results of this evaluation have been communicated to the lead sales and services associate. United States Postal Service Structured On-the-Job Training SOJT Certification Date SOJT Completed Lead Retail Associate Name Your initials certify only that you were assigned the lesson plan Assignment Office Coach Name Your initials certify that the retail associate named has completed 80 of that SOJT Office and that the results were communicated to you. lesson plan successfully. Steps in Lesson Plans a Completed Successfully b a/b Retail Coach Initials 5H VH UY HG Mandatory Core Proceses Establish a Stamp Credit or Cash Credit POS Conduct a Stamp Credit Audit or Cash Credit POS Conduct Unit Cash Reserve Audit Conduct Retail Associate Cash Portion/Retained Audit Order Stock from the SDO/SDN Receive Stock from the SDO/SDN Return Stock to the SDO/SDN Fill Retail Associate Stock Requisitions Process Retail Associate Stock Returns Manage Trust and Suspense Accounts Process Inquiry for Money Orders Order Retail Merchandise for Unit Accept Supply Orders for Unit Accept Liberty Cash or Phone Cards from SDO/SDN Complete a Weekly Retail Schedule Order Supplies for Unit Specific Processes Applicable to Unit Process Claims for Loss Process Collect on Delivery COD Process Unnumbered Insurance Claims Perform a Postal Store Audit Process Business Reply Mail Process Postage Due Mail Process Passport Applications Process Annual Fees for Business Reply and Bulk Mailing Process International Inquiry Report Process Numbered Insurance Claim Update New IRT Versions Conduct a Self Service Audit I certify that the lead sales and service associate has successfully completed the lesson Manager Certification Signature plans checked on this form* The lead sales and service associate performance has been observed and rated* The results of this evaluation have been communicated to the lead sales and services associate.

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