Get Mystery Shopper Form - Pdf - (72 Kb) - Firstgroup

Completing the Mystery Shopper Form is essential for providing valuable feedback that helps improve services. This guide will walk you through each section of the form, ensuring you submit your responses accurately and effectively.

Follow the steps to successfully complete the Mystery Shopper Form.

1. Click the ‘Get Form’ button to obtain the form and open it for editing.
2. Begin by entering your name in the designated space provided. This information helps us understand who is providing the feedback.
3. Enter your postcode in the corresponding field. This helps in assessing service quality in different areas.
4. Indicate your age group by selecting one of the options from the list provided.
5. Select your gender by ticking the appropriate box. Remember that all information is kept confidential.
6. Indicate whether you have a disability by selecting 'Yes' or 'No' as applicable.
7. If you use a wheelchair when traveling by bus, please select the appropriate option regarding how often you do so.
8. Respond to how often you use the bus by selecting one of the frequency categories available.
9. Answer whether you have faced any problems while using the bus in the past. If 'Yes,' provide a brief description of the issue.
10. Fill in the date of your journey to reference when the feedback is based on.
11. Provide the bus number that you took for your journey.
12. State the bus stop at which you boarded the bus.
13. Specify the bus stop where you disembarked.
14. Indicate the scheduled arrival time of your bus.
15. Record the actual arrival time of your bus.
16. Rate your overall bus journey based on specific indicators such as ease of boarding, space availability, and driver behavior.
17. Answer whether the driver was polite and friendly during your journey.
18. Describe whether you had enough time to sit down before the bus departed.
19. If applicable, indicate if the driver assisted in lowering the ramp for wheelchair access.
20. If you traveled in a wheelchair, confirm whether space was available and if the driver asked other passengers to make room.
21. Use the final section to provide any additional feedback regarding your journey, which can help enhance future services.
22. Once you've filled out the entire form, you can save your responses, download the form, print it, or share it as needed.

Ensure your voice is heard by completing the Mystery Shopper Form online today!