Get Customer Refund Request Form - Immigration Govt

Completing the Customer Refund Request Form is essential for requesting a refund from Immigration New Zealand. This guide provides clear, step-by-step instructions to help you accurately fill out the form and submit it with confidence.

Follow the steps to effectively complete your refund request form.

1. Click 'Get Form' button to access the refund request form. This will allow you to open the document in your preferred editor.
2. In the 'Request for payment' section, fill in your branch and client number. Provide the principal applicant's name, along with the name and address of the person who paid the fee.
3. Indicate whether the original fee was receipted in New Zealand by selecting 'Yes' or 'No'. If the refund is to be paid to someone other than the fee payer, ensure you attach written authorization.
4. For refunds processed via credit card, enter the credit card details. This includes selecting the card type (Mastercard or Visa), the name of the credit card holder, the card number, expiry date, and the signature of the cardholder.
5. If you prefer a direct credit to a bank account, fill in the name of the bank account holder, bank account number (including swift code, prefix, branch, account number, and suffix), and the bank's name.
6. Sign the form in the customer’s signature section, confirming the details provided are accurate.
7. Regard the 'Office use only' section, which will be completed by an Immigration New Zealand case officer. This includes entering the application number, refund amount, currency, and finance general ledger code.
8. Provide the reason for the refund request and ensure any proof of payment is attached.
9. The case officer will finish the form by including their name, approval date, comments, and signature.
10. Once the form is filled out, save any changes, and proceed to download, print, or share the completed form as needed.

Start your refund request by completing the Customer Refund Request Form online today.