Get Ombudsman Complaint Form

Filling out the Ombudsman Complaint Form online is a straightforward process that allows users to submit their complaints efficiently. This guide will walk you through each section of the form, ensuring that you complete it accurately and effectively.

Follow the steps to complete your Ombudsman Complaint Form online.

1. Click the ‘Get Form’ button to access the Ombudsman Complaint Form and open it in your preferred editor.
2. Begin by providing your personal details in the first section. Include your surname, any titles, first names, occupation, date of birth, and the address where you would like to be contacted. Ensure you fill in your daytime phone number, mobile number, home phone number, and email address.
3. If you are filing a complaint on behalf of a business, charity, or trust, provide their full official name, annual turnover, annual income, or net asset value, and attach any necessary evidence.
4. If someone is representing you, such as a solicitor or relative, list their name, relationship to you, contact address, daytime phone number, fax number, and email address.
5. In the next section, specify the details of the business involved in your complaint, including their name, address, and phone number.
6. Provide information about the adviser or business that sold the product or service in question if different from the previous section. Again, include their name, address, and phone number.
7. Detail the product or service you are complaining about, including the name, type, and any reference numbers related to the account, loan, or policy.
8. Clearly articulate the nature of your complaint. If applicable, mention if your complaint relates to a mortgage endowment and note that a special questionnaire must also be completed.
9. Fill in vital dates related to your complaint: when the incident occurred, when you first became aware of the issue, and when you first complained to the involved business.
10. Answer any additional questions regarding the business's final response, desired resolution, and if there has been any court action or contact with other regulatory bodies related to your complaint.
11. Provide any extra details that may assist in understanding your complaint, particularly around accessibility needs.
12. Read and sign the declaration at the end of the form, verifying that the information provided is true and accurate.
13. Review the form for completeness and ensure any final documents are included as required. After completing everything, you are ready to save changes, download, print, or share the completed form.

Complete your Ombudsman Complaint Form online today to ensure your complaint is addressed promptly.