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JOURNAL OF BUSINESS AND PSYCHOLOGY Volume 13 No. 3 Spring 1999 CUSTOMER SERVICE BEHAVIOR THE INTERACTION OF SERVICE PREDISPOSITION AND JOB CHARACTERISTICS Steven G. Rogelberg Bowling Green State University Janet L. Barnes-Farrell University of Connecticut Victoria Creamer International Business Machines ABSTRACT The achievement of customer satisfaction in service operations depends to a great extent on employee customer service behavior CSB. We w.

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They should have a naturally friendly disposition, an upbeat personality, and the ability to engage others in conversations. Such enthusiasm should also be reflected in their work ethics, e.g., the willingness to go the extra mile to deliver an outstanding customer experience.

What Are Essential Customer Service Qualities Examples? Delivering Respect to Your Customer. ... Have Your Agents Practice Active Listening Skills. ... Empathy: The Key to Customer Success. ... Ability to Communicate Clearly With the Customer. ... A Positive Attitude. ... Be Patient. ... Customer Service Agents Determined to Serve.

Here are seven keys to providing excellent customer service: Feedback. One of the most important areas of customer service is giving consumers an opportunity to provide feedback. ... Responsiveness. ... Empowerment. ... Publicity. ... Communication. ... Transparency. ... Exceeding expectations.

Essentially, the 3 important qualities of customer service center around three “p”s: professionalism, patience, and a “people-first” attitude. Although customer service varies from customer to customer, as long as you're following these guidelines, you're on the right track.

There are four key principles of good customer service: It's personalized, competent, convenient, and proactive. These factors have the biggest influence on the customer experience.

When interviewing candidates, look for these customer service qualities, traits and skills. Look for someone who is communicative, persuasive, is polite, patient, conscientious, and loyal.

Principles of good customer service. Listening, understanding your customer's needs, thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression.

6 Essential Qualities of the Best Customer Service Reps High emotional intelligence (EQ) ... A positive attitude. ... Flexibility and adaptability. ... Clear communication skills. ... Familiarity with (and passionate about) your products or services. ... Problem-solving skills. ... Conclusion.

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© Copyright 1997-2025
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Form Packages
Adoption
Bankruptcy
Contractors
Divorce
Home Sales
Employment
Identity Theft
Incorporation
Landlord Tenant
Living Trust
Name Change
Personal Planning
Small Business
Wills & Estates
Packages A-Z
Form Categories
Affidavits
Bankruptcy
Bill of Sale
Corporate - LLC
Divorce
Employment
Identity Theft
Internet Technology
Landlord Tenant
Living Wills
Name Change
Power of Attorney
Real Estate
Small Estates
Wills
All Forms
Forms A-Z
Form Library
Customer Service
Terms of Service
DMCA Policy
About Us
Blog
Affiliates
Contact Us
Privacy Notice
Delete My Account
Site Map
All Forms
Search all Forms
Industries
Forms in Spanish
Localized Forms
Legal Guides
Real Estate Handbook
All Guides
Prepared for You
Notarize
Incorporation services
Our Customers
For Consumers
For Small Business
For Attorneys
Our Sites
US Legal Forms
USLegal
FormsPass
pdfFiller
signNow
airSlate workflows
DocHub
Instapage
Social Media
Call us now toll free:
1-877-389-0141
As seen in:
  • USA Today logo picture
  • CBC News logo picture
  • LA Times logo picture
  • The Washington Post logo picture
  • AP logo picture
  • Forbes logo picture
© Copyright 1997-2025
airSlate Legal Forms, Inc.
3720 Flowood Dr, Flowood, Mississippi 39232