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For detailed information about your SNAP or Cash cases, or to schedule an appointment: Call the Human Resources Administration (HRA) information line at 718-557-1399.

BY PHONE: Call our Member Services line at 855-456-9126 and ask to be connected to our Medicaid Recertification Department. The Medicaid Recertification specialist will be able to help you to fill out your forms and submit them directly online through a secure Web Portal to NYC HRA.

If you want to recertify for Medicaid and PA, check (✓) the “Medicaid (MA) and PA” box. If you wish to only recertify for MA, you can go online at https://nystateofhealth.ny.gov/ or call 1-855-355- 5777 for more information or to recertify.

Cash Assistance Benefits. FA and SNA provide a cash benefit twice per month that can be used for food, utilities and housing expenses. If you are eligible for FA, you can only receive benefits for a lifetime total of five years (60 months).

Recertifications: If you receive a Cash Assistance or SNAP recertification notice by mail or an ACCESS HRA alert that you need to recertify, you must submit your recertification or your benefits will stop. You can use ACCESS HRA, fax, mail, or a drop box at open centers to submit your recertification.

Family Assistance (FA) Under FA, eligible adults are limited to receiving benefits for a total of 60 months in their lifetime, including months of TANF-funded assistance granted in other states. Once this limit is reached, that adult and all members of their FA household are ineligible to receive any more FA benefits.

If you could not recertify on ACCESS HRA, you can recertify now using one of these ways: Mail/Fax: Request a recertification form by phone at 718-557-1399 or download it here: https://on.nyc.gov/ca-recert. Then, mail or fax your completed form to your Benefits Access Center.

How much cash assistance you'll get in NY largely depends upon your family's income and size. New York pays a maximum of $789 a month to a family of three — one of the most generous among the contiguous 48 states and the District of Columbia.

Call us at 1-888-809-8009 (TTY 711), or visit a local Community Service Center to get free, in-person help. You can also renew by calling New York State of Health at 1-855-355-5777 (TTY 1-800-662-1220) or visiting .nystateofhealth.ny.gov.