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Salesforce.com: Winter '13 Salesforce Knowledge Implementation Guide Last updated: December 14 2012 Copyright 2000 2012 salesforce.com, inc. All rights reserved. Salesforce.com is a registered trademark.

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Salesforce Knowledge is an effective knowledge management system that helps solve issues or answer questions of external customers as well as internal employees, by using articles.

Enable Knowledge Users At the top of any Salesforce page, click on your profile photo and then click Settings. Under My Personal Information, select Advanced User Details and click Edit. Select Knowledge User . Save your changes.

Knowledge Articles Articles can include information on processes, like how to reset your product to its defaults, or frequently asked questions like, how much storage your product supports. Experienced service agents and internal writers write the articles.

Set Up Knowledge with a Guided Flow From the Setup menu ( ... To open the Lightning Knowledge Setup flow, click the Knowledge Setup tile. Click Start. In the search box, enter a Lightning Knowledge Author. ... Select the author and click Next. ... Enter your data group and data categories and click Next. ... Click Finish.

In salesforce setup, Search and open Import article wizard.... Choose Production and provide salesforce login credentials. Export articles based on the filter provided by the app. Export in Salesforce Article importer format. Once done, mail will be sent to the exported user. Download from the mail.

Enable Salesforce Knowledge From Setup, in the Quick Find box, enter Knowledge , and then select Knowledge Settings. Confirm that you understand the impact of enabling Salesforce Knowledge and click Enable Salesforce Knowledge and click OK in the dialog box. To select your general settings, click Edit.

Knowledge is available in both Salesforce Classic and Lightning Experience, but there are important differences....Required Editions. FeatureClassic KnowledgeLightning KnowledgeSharingSharing by data categoryStandard Salesforce sharing is also availableTypes of articlesArticle TypesStandard Record Types7 more rows

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© Copyright 1997-2025
airSlate Legal Forms, Inc.
3720 Flowood Dr, Flowood, Mississippi 39232
Form Packages
Adoption
Bankruptcy
Contractors
Divorce
Home Sales
Employment
Identity Theft
Incorporation
Landlord Tenant
Living Trust
Name Change
Personal Planning
Small Business
Wills & Estates
Packages A-Z
Form Categories
Affidavits
Bankruptcy
Bill of Sale
Corporate - LLC
Divorce
Employment
Identity Theft
Internet Technology
Landlord Tenant
Living Wills
Name Change
Power of Attorney
Real Estate
Small Estates
Wills
All Forms
Forms A-Z
Form Library
Customer Service
Terms of Service
DMCA Policy
About Us
Blog
Affiliates
Contact Us
Privacy Notice
Delete My Account
Site Map
All Forms
Search all Forms
Industries
Forms in Spanish
Localized Forms
Legal Guides
Real Estate Handbook
All Guides
Prepared for You
Notarize
Incorporation services
Our Customers
For Consumers
For Small Business
For Attorneys
Our Sites
US Legal Forms
USLegal
FormsPass
pdfFiller
signNow
airSlate workflows
DocHub
Instapage
Social Media
Call us now toll free:
1-877-389-0141
As seen in:
  • USA Today logo picture
  • CBC News logo picture
  • LA Times logo picture
  • The Washington Post logo picture
  • AP logo picture
  • Forbes logo picture
© Copyright 1997-2025
airSlate Legal Forms, Inc.
3720 Flowood Dr, Flowood, Mississippi 39232