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Available online at www. sciencedirect. com Industrial Marketing Management 37 2008 120 130 Customer relationship management Finding value drivers Keith A.

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There are four elements to customer value in logistics, which are: quality, service, cost and time.

There are five main customer value types: functional, social, emotional, epistemic, and conditional value.

The area is best tackled through the four C's of customer information, which are crucial components of any business plan. Currency, correctness, consistency and completeness are – and, arguably, have always been – the most effective path toward forging intimate, long-term relationships with customers.

Business appraisals are driven by four value drivers: the historic income stream, the future net cash flow, the market value of the stockholders' equity and the discount rate.

Your customer value drivers are selling points—from product performance to ease of delivery—that make your product or service valuable to customers. These value drivers reveal what people are willing to pay for your product or service and, also, which product developments will have the highest return on investment.

Drivers Enablers Increased Competition Technology Relationship Changes in Consumer Behavior Customer Agreement Marketing Increased Importance of Services Adaptiveness of Enterprises Changes in Marketing Management Fig.

The top value drivers for implementing CRM Managing marketing/sales campaign through CRM (89%) Consolidate all customer knowledge in the organisation into the CRM solution (80%) Demonstrate Return on Investment through increased sales revenue (74%)

Value drivers are factors that increase the worth of a product, service, asset or business. In the case of a product, it could be a differentiating capability that makes the product a must-have for customers.

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© Copyright 1997-2025
airSlate Legal Forms, Inc.
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Form Packages
Adoption
Bankruptcy
Contractors
Divorce
Home Sales
Employment
Identity Theft
Incorporation
Landlord Tenant
Living Trust
Name Change
Personal Planning
Small Business
Wills & Estates
Packages A-Z
Form Categories
Affidavits
Bankruptcy
Bill of Sale
Corporate - LLC
Divorce
Employment
Identity Theft
Internet Technology
Landlord Tenant
Living Wills
Name Change
Power of Attorney
Real Estate
Small Estates
Wills
All Forms
Forms A-Z
Form Library
Customer Service
Terms of Service
DMCA Policy
About Us
Blog
Affiliates
Contact Us
Privacy Notice
Delete My Account
Site Map
All Forms
Search all Forms
Industries
Forms in Spanish
Localized Forms
Legal Guides
Real Estate Handbook
All Guides
Prepared for You
Notarize
Incorporation services
Our Customers
For Consumers
For Small Business
For Attorneys
Our Sites
US Legal Forms
USLegal
FormsPass
pdfFiller
signNow
airSlate workflows
DocHub
Instapage
Social Media
Call us now toll free:
1-877-389-0141
As seen in:
  • USA Today logo picture
  • CBC News logo picture
  • LA Times logo picture
  • The Washington Post logo picture
  • AP logo picture
  • Forbes logo picture
© Copyright 1997-2025
airSlate Legal Forms, Inc.
3720 Flowood Dr, Flowood, Mississippi 39232