Get Victorops Post-incident Review Template

The VictorOps Post-Incident Review Template is designed to facilitate a thorough analysis of incidents, ensuring that your team learns and improves from each experience. This guide provides clear, step-by-step instructions on how to efficiently fill out the template online.

Follow the steps to complete the Post-Incident Review Template effectively.

1. Press the ‘Get Form’ button to access the template and open it in the online editor.
2. Enter the incident name, date, and the company name in the appropriate fields. This establishes the context for the review.
3. Provide a one-line summary of the incident to give quick insight into the event.
4. Fill in the goals of the review, focusing on detection, response, and system improvement. This section guides the learning objectives of the review.
5. Document the severity of the issue and any customer impact by selecting 'Yes' or 'No' to indicate customer involvement.
6. Identify the incident commander, if applicable, and record key metrics to measure, including time to acknowledge and time to recover.
7. Detail the elapsed time for each phase: detection, response, and remediation, ensuring clarity in each phase of the incident management.
8. For the timeline documentation, input the date and time of detection, service restoration, and any relevant internal incident numbers.
9. List the individuals who were alerted first, the acknowledgment time, and other contributors who joined the response effort.
10. Itemize the tasks performed during the incident along with their timestamps, highlighting those that positively, negatively, or neutrally impacted service restoration.
11. Record conversations and information shared during the incident in the designated section to capture valuable insights.
12. Once all fields are completed, review the template thoroughly and ensure all information is accurate.
13. Save your changes. You may also have options to download, print, or share the completed review for further analysis.

Take action today and complete your VictorOps Post-Incident Review Template online for enhanced incident management.