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Coordination of benefits applies when you or a family member have health care coverage under more than one benefit plan. Coordination of benefit rules set the order in which each benefit plan pays a claim for benefits. The plan that pays first is the primary plan.

If you have any questions regarding your renewal, call the Statewide Customer Service Center (CSC) at 1.877. 395.8930.

Payer Name: Keystone Health Plan Central.

Coordination of benefits applies when you or a family member have health care coverage under more than one benefit plan. Coordination of benefit rules set the order in which each benefit plan pays a claim for benefits. The plan that pays first is the primary plan.

Capital Blue Cross Mobile App offers members an avenue to manage their benefit plan on the go via smartphone or tablet.

For a payment appeal, Capital Blue Cross has up to 60 calendar days to make a decision. Please remember, any time during the request for an appeal process, you can contact customer service, Monday through Friday, 8:00 AM to 8:00 PM, at 866.987. 4213 with extended hours October 1 through March 31.

You or your authorized representative must send us a written statement explaining why you disagree with our determination on your request for benefits or payment. You can also use the Member Appeal Form (PDF) if you'd like. The form is optional and can be used by itself or with a formal letter of appeal.

An expedited review may be requested by calling Customer Service at 1-877-258-3334. Blue Cross NC will communicate the decision by phone to you and your provider as soon as possible, but no later than 72 hours after receiving the request for the expedited appeal.

Payer Name: Keystone Health Plan Central.

Coordination of benefits applies when you or a family member have health care coverage under more than one benefit plan. Coordination of benefit rules set the order in which each benefit plan pays a claim for benefits. The plan that pays first is the primary plan.

If you have any questions regarding your renewal, call the Statewide Customer Service Center (CSC) at 1.877. 395.8930.

Payer Name: Keystone Health Plan Central.

Coordination of benefits applies when you or a family member have health care coverage under more than one benefit plan. Coordination of benefit rules set the order in which each benefit plan pays a claim for benefits. The plan that pays first is the primary plan.

Capital Blue Cross Mobile App offers members an avenue to manage their benefit plan on the go via smartphone or tablet.

For a payment appeal, Capital Blue Cross has up to 60 calendar days to make a decision. Please remember, any time during the request for an appeal process, you can contact customer service, Monday through Friday, 8:00 AM to 8:00 PM, at 866.987. 4213 with extended hours October 1 through March 31.

You or your authorized representative must send us a written statement explaining why you disagree with our determination on your request for benefits or payment. You can also use the Member Appeal Form (PDF) if you'd like. The form is optional and can be used by itself or with a formal letter of appeal.

An expedited review may be requested by calling Customer Service at 1-877-258-3334. Blue Cross NC will communicate the decision by phone to you and your provider as soon as possible, but no later than 72 hours after receiving the request for the expedited appeal.

Payer Name: Keystone Health Plan Central.