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A knowledge base is typically structured hierarchically, with topics and subtopics organized in a logical and intuitive way. FAQs usually focus on customer service queries, such as “what is your return policy?”, “how do I change my password?”, and “how do I cancel my subscription?”

Use a question-and-answer format: This sounds obvious…but don't forget to write out actual questions with answers. When someone finds an FAQ page they want specific information, not a marketing pitch or a long story. 4. Keep answers short: Getting a straight, quick answer to your question is a relief.

Within a knowledge base template , FAQs can function as standalone articles. For example, businesses can incorporate the question “How do I set up a password?” into a longer series such as “How to set up your account.”

Frequently asked questions (FAQ) are questions and answers that follow a certain topic – a collection of common questions that tend to be asked repeatedly on issues such as timing, delivery, handling, product information, and return policy. FAQs can be anywhere on the page, most commonly at the top or bottom.

Insert a template On your computer, open Gmail. At the top left, click Compose. At the bottom of the compose window, click More options. Templates. Under “Insert template,” choose a template. Compose the rest of your message. Click Send.

Tips for writing a good FAQ page Make the FAQs easy to find. Write questions from the point of view of your customer. Write the FAQ sheet in an actual question-and-answer format. Keep answers short. Fully answer the question, don't just link to a different page. Start your answers to yes/no questions with a “yes” or a “no”

An FAQ page (short for Frequently Asked Question page) is a part of your website that provides answers to common questions, assuages concerns, and overcomes objections. It's a space where customers can delve into the finer details of your product or service, away from your sales-focused landing pages and homepage.

So what are some ways to use templates? Same document, different recipients: You have a disclosure form that you send to every potential client. Same recipients, different document: Every month, you send a report to your Board of Directors for their approval.

Only a single template can be referenced by the PowerForm. Once a PowerForm is created, you can change the associated template. You can modify an existing PowerForm, and your changes apply to any future use of the PowerForm. You can edit the PowerForm details and you can replace the associated template.