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A frequently asked questions (FAQ) list is often used in articles, websites, email lists, and online forums where common questions tend to recur, for example through posts or queries by new users related to common knowledge gaps.

A knowledge base is typically structured hierarchically, with topics and subtopics organized in a logical and intuitive way. FAQs usually focus on customer service queries, such as “what is your return policy?”, “how do I change my password?”, and “how do I cancel my subscription?”

Use a question-and-answer format: This sounds obvious…but don't forget to write out actual questions with answers. When someone finds an FAQ page they want specific information, not a marketing pitch or a long story. 4. Keep answers short: Getting a straight, quick answer to your question is a relief.

Most companies have an FAQ — or Frequently Asked Questions — page on their website. This page includes a series of questions that are commonly asked by customers and cover topics including product or service usage, business hours, prices, and more.

Write digestible and detailed answers FAQ page answers should be concise and detailed yet digestible. Your answers should be straightforward to make it as easy as possible for visitors to understand the information. Avoiding long explanations will prevent confusion.

How do I create a FAQ page? Identify common questions from website visitors and customers. Write concise, clear answers to questions, offering multiple solutions. Organize your FAQ page to make scrolling and searching easy. Link to your FAQ page at points of uncertainty during the customer journey.

Defining FAQ Some common examples include questions about service hours, shipping and handling, product details, return policies, etc., depending on the industry. You can have different FAQ sections for different pages of your website. Your FAQ page demonstrates how well you understand your customers.

Upload a template to the list template gallery Select Settings. In the Web Designer Galleries column, select List templates. On the ribbon, select Upload Document. For the list template that you want to upload, either enter the path and filename (including the file extension) , or to select the file, select Browse.

Here's how you can create a bookkeeping system in Excel. Step 1 ? Prepare a Bookkeeping Excel Sheet Template. Step 2 ? Customize Your Chart of Accounts. Step 3 ? Customize Your Income Statement Sheet. Step 4 ? Create a Sheet for Invoices. Step 5 ? Create a Sheet for Projecting Cash Flow. Step 6 ? Save the Excel File.