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Make it searchable Include a search bar on your FAQ page to help users quickly find the answers they need. Plus, include relevant keywords and phrases throughout the page to optimize it for SEO. That's not all; organize your FAQ page with clear headings and subheadings.

Defining FAQ Some common examples include questions about service hours, shipping and handling, product details, return policies, etc., depending on the industry. You can have different FAQ sections for different pages of your website. Your FAQ page demonstrates how well you understand your customers.

Most companies have an FAQ ? or Frequently Asked Questions ? page on their website. This page includes a series of questions that are commonly asked by customers and cover topics including product or service usage, business hours, prices, and more.

Some common examples include questions about service hours, shipping and handling, product details, return policies, etc., depending on the industry. You can have different FAQ sections for different pages of your website. Your FAQ page demonstrates how well you understand your customers.

To provide that kind of self-service experience, here are some universal FAQ best practices you'll want to adhere to. Use data to pick the right questions. Answer questions in multiple formats. Decide how to structure the FAQ section. Settle on an FAQ page design. Make your FAQ page easy to find.

Create a list template Open the list that you want to save as a template. If you're in SharePoint, select Settings. In the Permissions and Management column, select Save list as template. In the File Name field, enter the filename to use for the template file.

You can get to the Templates folder in the pages library by doing this: Select New > Page at the top of an existing site or page. At the bottom of the Template pane that opens, select View templates folder.

Create a list from a template Select + New list to open the Create a list chooser. Select the template you want, and select Use template. Enter a name for your list, an (optional) description, select an (optional) color, icon, site to save to, and then click Create.

Create a list on a classic SharePoint or a SharePoint Server 2019 site Select Settings. Select + New, and then select List. Enter a Name for the list, and optionally, a Description. Select Create. When your list opens, to add room for more types of information to the list, select + or + Add column.