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It's illegal for a salesperson to make false or misleading statements about a product or a service or withhold any information about it in an attempt to convince you to buy it, to sell merchandise "as is", to try to pass a used product off as a new one, or for them to try to sell an item using what is referred to as a ...

Unfair Competition: The Legal Standard M.G.L. Chapter 93A outlines the regulations for unfair business practices. It states: "Unfair methods of competition and unfair or deceptive acts or practices in the conduct of any trade or commerce are hereby declared unlawful."

Contrary to popular belief, there is no set law about return policies in Massachusetts.

With a few exceptions, Massachusetts General Laws Chapter 272, Section 105 makes it a crime to secretly photograph, videotape, or otherwise perform electronic surveillance of a person who is nude or partially nude, or of any sexual or intimate parts of another person, and to disseminate such visual images.

Contrary to popular belief, there is no set law about return policies in Massachusetts. As long as a product is not defective, a store can have any return policy they want so long as it is clearly disclosed somewhere in the store and you have a chance to read it before buying your product.

Do I have to accept returns? Under the Consumer Rights Act 2015, consumers may be entitled to a refund, replacement, repair and/or compensation where goods are faulty or not as described. They are also entitled to a refund and/or compensation where the seller had no legal right to sell the goods.

Consumer have rights under the Consumer Protection Law (93A). If a consumer believes a business has violated their rights and engaged in some sort of unfair or deceptive practice and after attempting to resolve the complaint with the merchant informally, he/she may decide to take legal action.

Chapter 93A may be enforced publicly by the Massachusetts Attorney General or privately through civil lawsuits filed by consumers and businesses?including through class-action lawsuits.

It tells the business or merchant that the aggrieved party intends to take them to court over an alleged unfair trade practice. These demand letters must contain certain pieces of information in order to meet the requirements of the statute: The letter must be sent 30 days before any complaint is filed in court.