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One of the most rigorous rules in their favor is the 7-in-7 rule. This rule states that a creditor must not contact the person who owes them money more than seven times within a 7-day period. Also, they must not contact the individual within seven days after engaging in a phone conversation about a particular debt.

I am responding to your contact about a debt you are attempting to collect. You contacted me by phone/mail, on date. You identified the debt as any information they gave you about the debt. Please stop all communication with me and with this address about this debt.

Specifically, the law requires a judgment creditor to now take additional steps to verify a judgment debtors address and provide notice of enforcement. The law further limits the time period during which an earnings withholding order may be enforced and the frequency with which such an order may be sought.

Here's a snapshot of the main requirements and contact restrictions of Regulation F: The 7-in-7 rule: Reg F stipulates that there may be no more than seven (7) calls made by a debt collector to a consumer in a span of seven (7) days.

Don't Provide Any Personal or Financial Information Debt collectors will want to find out as much as they can about your finances, but you should not disclose anything until you receive validation of your debt. This will protect you from assuming responsibility before discovering whether it is legally yours or not.

Ask the creditor for a breakdown of all added charges Debts regulated by the Consumer Credit Act are required to give you: A full statement of the account.

Example ? Hi Customer Name, this is Your Name from Your Company. I'm calling about your overdue invoice invoice number for amount due which was due on due date. I wanted to check in with you to see if there was a reason the payment has been delayed and if there's any way we can assist.

Be polite, even validate their opinion, but always bring them right back to the point of your call ? getting paid the money rightfully due to your company. Don't let the customer manipulate you. A screaming customer could be using anger as a ploy to get you upset and end the conversation.

Admitting liability. Even if you know that you owe the debt, you want to avoid making statements, such as ?I know that I owe this bill.? You could still have defenses, especially if the creditor you owed the debt to sold your account to a third party. You do not want your words to be used against you later.