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In Cisco Unified Communications Administration, choose Bulk Administration > Phones > Phone Template. Click Add New. Choose a Phone Type and click Next. Enter the details of phone-specific parameters, such as Device Pool, Phone Button Template, and Device Security Profile.

Sign in to , and go to Workspaces or Users. Select the User or Workspace that you want to generate an activation code for. Select Add Device. You'll be presented with a QR code and a 16-digit activation code.

Activation code refers to a code used for user authentication. An activation code can be included with the software or sent to the user's email address or device.

You can change the PIN of the IVR from the Common Phone Profile page. When there is no User ID or PIN associated with a phone, the phone uses a default PIN of 24726. Step 1 Access the Cisco Unified Communications Manager administration. Navigate to Device > Device Settings > Common Phone Profile.

Self Care Portal Overview From the Cisco Unified Communications Self Care Portal, users can customize and control phone features and settings. As the administrator, you control access to the Self Care Portal. You must also provide information to your users so that they can access the Self Care Portal.

The user can get the code from the self-care portal or the administrator can send it to the user. The user powers up the phone and enters the activation code. Phone learns from the cloud the location of Expressway and authenticates to Mobile and Remote Access/Cisco Unified Communications Manager.

An activation code is a single-use, 16-digit value that a user must enter on a phone while registering the phone. Activation codes provide a simple method for provisioning and onboarding phones without requiring an administrator to collect and input the MAC Address for each phone manually.