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What is Dispute Management? Dispute management in accounts receivable is the process of resolving invoice and billing statement discrepancies that arise. These invoice disputes can occur when a client, for whatever reason, decides they should not be responsible to pay an invoice.

Here are seven ways to resolve payment disputes: Ask for part payment. A common mistake when dealing with payment disputes is trying to resolve the issue first. ... Don't be afraid to confront the issue. ... Speak to the right person. ... Be prepared. ... Remain professional. ... Think ahead. ... Feedback.

The key to any resolution is communication ? most disputes can be handled with a polite, but firm conversation. A misunderstanding can escalate quickly, especially when a large amount of money may be on the line for a customer. Keeping your cool will help you to ensure that you come out on top in the end.

A customer may take issue with the invoice and dispute it as a whole, or they may only dispute certain charges. Regardless, it will be considered a disputed invoice until the situation is resolved through negotiation or legal action. Sometimes, a client is right to dispute an invoice.

Clients may also dispute an invoice that has already been paid. Whether the disputed invoice is before or after the payment due date, a successful business will remain calm and try to implement an invoice dispute management strategy that works for everyone.

How to quickly resolve any payment disputes Ask for part payment. A common mistake when dealing with payment disputes is trying to resolve the issue first. ... Don't be afraid to confront the issue. ... Speak to the right person. ... Be prepared. ... Remain professional. ... Think ahead. ... Feedback.

Check the documents carefully The first step is to check both the BOL and the invoice carefully for any errors, omissions, or inconsistencies. Compare the information on the BOL with the actual goods received, and the information on the invoice with the agreed contract or purchase order.