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The FTC's Bureau of Consumer Protection stops unfair, deceptive and fraudulent business practices by: collecting complaints and conducting investigations. suing companies and people that break the law. developing rules to maintain a fair marketplace.

Customer Returns and Refunds Under Federal Law While many retailers have decided this makes for the best business practice, they aren't legally required to accept returns. Rather, retailers are required to accept returns only if the sold good is defective or if they otherwise break the sales contract.

Try to Return It It might be worth contacting the manufacturer initially, just to make sure you're using the product correctly. But if the problem truly is a defect, it's best to return the item for a refund or exchange?if the retailer allows it and you're still in the return period.

If you qualify for a return but the seller won't give you your money back, you have some options: Write a complaint letter: we have advice to help you do that and a sample letter. Consider getting help from a consumer organization like Call for Action, Consumer Action , or the Better Business Bureau.

Get Outside Help Contact your state attorney general or consumer protection office. ... Contact a national consumer organization. ... Contact your local Better Business Bureau. ... File a report with the Federal Trade Commission. ... Visit USA.gov/consumer.

If the seller hasn't responded or hasn't issued a refund by the refund deadline, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. Earliest: Once the seller has accepted the return, or 3 business days after the request date.

The Amazon A-to-z Guarantee will also reimburse you if you do not receive an agreed upon refund from a third-party seller or if a third-party seller charged an amount greater than the amount you authorized for your purchase.