Order Conditional Field Resolution For Free

The resolution field is a special one, and you can only edit it if you add it to a screen, change it as part of a post function, or set it using an automation.

Solution Go to the project settings > Workflow; Edit the desired workflow; Find the transition that will reopen the issue and click on it; Navigate to the pop-up and click on Post Functions, then click Add post Function; Add the Clear Field Value event as a post function; Select the Resolution field and click add;

Click to Add section anywhere below the field(you can also drag and drop the fields and sections). Click on the section divider. The section panel will give you the option section shown as Always, or Conditionally. Select Conditionally.

The "Resolution" field is an important feature in Jira. It specifies the reason an issue is closed and removes the need of having multiple statuses with the purpose of stating why the issue is closed, thus capturing important data for your team while reducing the time you have to manage your workflow.

You have to transition the issue back to Open and then change the Resolution to Unresolved then transition the issue back to the state you were in prior to changing it to Open. sorry...you don't have to change the resolution. Changing it to Open automatically changes it to unresolved.

Resolution Set Using a POST Function Locate your Workflow: > Issues > Workflows. Click Edit under Actions for your workflow. Select your "Done" transition, and Click POST Functions. Click 'Add POST Function > Select 'Update Issue Field' Select Resolution for Issue Field and the appropriate Field Value.

The resolution field is a special one, and you can only edit it if you add it to a screen, change it as part of a post function, or set it using an automation.