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A phone menu is an automated voice service, also called IVR (Interactive Voice Response). It is used to route calls to the appropriate person, department, or office branch and can also be used to provide information.

How to Set Up a Phone Menu? Choose a Business Phone Number or Line. First, if you have multiple business phone lines, choose the one you want to create a phone menu for. ... Map Out Your Call Flow. ... Create Menu Options. ... Set Routing and Forwarding Rules. ... Test Your Phone Menu.

A menu allows your callers to choose an extension or queue, listen to recorded information, leave a message or perform any combination of actions. Menus are often presented to callers using a recorded greeting that gives them a list of routing options.

In addition, you can use a call menu system to automate customer service tasks, such as taking payments, scheduling appointments, and providing customer support. By automating these tasks with a well-designed system, businesses can save time and resources and provide a better overall customer experience .

How to Set Up a Phone Menu? Choose a Business Phone Number or Line. First, if you have multiple business phone lines, choose the one you want to create a phone menu for. ... Map Out Your Call Flow. ... Create Menu Options. ... Set Routing and Forwarding Rules. ... Test Your Phone Menu.

Luckily, there's a way to skip those annoying automated menus and dial your contact directly on your smartphone. The process is pretty similar for both iOS and Android. After you enter the general 10-digit number for the call, hold the "*" button on the onscreen keypad. A comma will show up after a second or two.

Voice menus are a routing option that allows you to route callers based on keypress or based on speech recognition. Callers can listen to a greeting explaining the menu options, then make a selection.