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Refund requests Successful refunds appear on the bank statement of your customers in real time, depending on the card network and issuing bank. You can't cancel refunds after they're issued. Disputes and chargebacks aren't possible on credit card charges that are fully refunded.

If you need to dispute with your credit card company, you can: Call the customer service number on the back of your credit card or on your statement. Email customer service. Dispute through the financial institution's app. Dispute the transaction in writing (the address should be on your statement)

If the dispute is found in favor of the cardholder, the cardholder will keep the transaction amount and the dispute fee will be finalized. If you win the dispute, both the disputed amount and dispute fee will be returned to your Stripe balance.

The full lifecycle of a dispute, from initiation to the final decision from the issuer, can take as long as 2-3 months to complete.

Once you've shown supporting evidence, the bank or card issuer reviews the evidence provided by you and the customer, and makes a decision on the dispute. If the dispute is found to be valid, the bank may reverse the transaction and credit the customer's account. If invalid, the transaction remains in place.

Disputing a purchase made through Stripe involves contacting the business first to resolve the issue amicably. If the business is unresponsive or unsatisfactory, the customer can contact their bank to file a dispute.

Disputes on partially refunded payments Likelihood of winning disputes. Keep your evidence relevant to the dispute reason and to the point. Include proof of customer authorization. Include proof of service or delivery. Include a copy of your terms of service and refund policy. Combine files of the same evidence type.