Input Payment Resolution For Free

First, you'll need to log in to your PayPal account. Once you've logged in, select ?Resolution Center? under ?More? in the main menu. The Resolution Center is the hub of all customer disputes, claims, and chargebacks in your PayPal account.

How to request a chargeback. If asking the merchant for a refund didn't work, request a chargeback with your credit card issuer. Many card issuers let you dispute transactions by phone, mail or online. You may also be able to submit a dispute directly through your card issuer's mobile app.

Payment disputes are a type of consumer protection. Cardholders have the right to dispute a credit or debit card transaction if it was unauthorized or illegitimate. If a transaction is disputed, the cardholder is no longer required to make payment.

The Resolution Center is a part of your PayPal account where you can: Report a problem if a product or service wasn't delivered, or wasn't as described. Report unauthorized transactions. Report a billing issue such as duplicate charges or a wrong amount charged.

The time it takes us to decide the outcome can vary. It depends on how quickly both parties respond to our enquiries and whether or not we need more information. We usually reach a decision within 14 days, but some cases can take 30 days or longer.

When a customer encounters a problem with a transaction, they can raise the issue with the seller by opening a dispute. The goal of the dispute process is to address issues before they escalate into a claim.

Log in to your PayPal account. Open a dispute in the Resolution Center within 180 calendar days of your purchase, by clicking on ?Dispute a Transaction? under ?Report a problem?. Select the transaction and click Continue. Select ?Item dispute?.