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How to Create a Phone Tree: Create a hierarchy of departments and extensions that callers can choose from. Record a professional voicemail greeting and script of prompts. Program your business phone system to provide options and route calls as desired.

Follow these steps on how to create a phone tree for your VoIP business phone system: Create a Call Flow Diagram. ... Assign Phone Tree Call Groups. ... Configure Settings in the IVR Menu. ... Set the Hours of Your Phone Tree Menus.

How do you create a phone tree? Setting Up the Phone Tree Make a list with current phone numbers of all the people you want the tree to reach. From that list, recruit a smaller group of reliable people who will be responsible for calling and activating the other people on the list.

Call Tree (Definition) A call tree is typically used to notify staff out of hours. A common arrangement is that one person will call a small group of staff members with a message, then those persons will phone other staff and pass on the message, until finally all relevant members of staff have received the message.

A phone tree is an automated telephone information system that speaks to the caller with a combination of fixed-voice menus in real time. The caller can respond by pressing phone keys or speaking words or short phrases. These key presses can register information or route calls based on the programmed responses.

The best phone tree designs will remind the caller how they can return to the previous decision point as the last menu option at every level. Allow users to make a menu selection immediately. Some repeat callers already know which menu option (or sequence of menu options) will take them where they want to go.

Steps: Decide what constitutes an emergency. ... Determine who needs to know the information your phone tree will communicate. Make a list of those names and collect contact information. ... Choose who will sit on top of the tree (the team coach?