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A Charter of Patients' Rights for appropriate information to the beneficiaries, grievance redressal and constitution of Hospital Management Committee for better management and improvement of hospital services with involvement of Panchayati Raj Institutions (PRI) and NGOs have been made as a part of the Indian Public ...

The Citizen's Charter is one of the primary tools that government agencies use to communicate their service standards on the delivery of government service s to their citizens or clients.

The citizen's charter in Nepal is an innovative approach to upgrading the performance of local governance. Its implementation is expected to establish uniformity, standardization, predictability, and neutrality in public service provision, and to reduce nepotism and favoritism in the system.

It aimed to improve public services in the UK by: Making administration accountable and more user-focused. Ensuring transparency and the right to information in an open and easy to understand manner. Taking measures to improve performance in the civil service.

The concept was first articulated and implemented in the United Kingdom by the Conservative Government of John Major in 1991 as a national Programme with a simple aim: to continuously improve the quality of public services for the people of the country so that these services respond to the needs and wishes of the users ...

Citizen's Charter purpose is to make customers aware of his rights and responsibilities in dealing with the Bank, as also the various products and services made available by the Bank.

The Citizen's Charter is a social accountability tool designed to help citizens understand public service offerings so that they are empowered and informed when seeking services from their local government offices.