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To win a chargeback dispute as a merchant, you must have evidence that is compelling enough to persuade the cardholder's bank to reevaluate the case. Depending on the reason for the chargeback, your evidence needs to prove you: verified the identity of the shopper. processed the transaction correctly.

The Dispute Process The cardholder has a complaint about a transaction.The cardholder contacts the issuer and disputes the transaction.The issuer reviews the case and decides the appropriate course of action.The issuer checks to see if the merchant is connected to an order validation platform.

Here are seven ways to resolve payment disputes: Ask for part payment. A common mistake when dealing with payment disputes is trying to resolve the issue first.Don't be afraid to confront the issue.Speak to the right person.Be prepared.Remain professional.Think ahead.Feedback.

Invoice Discrepancy means any discrepancies in invoices, discrepancies between the invoices and the accounts of Operator and/or any dispute related to the invoices.

You have two options when responding to a dispute: accept or challenge. If you accept the dispute, you agree that the reason given for the dispute is valid. This ends the process. If you challenge the dispute, you will need to submit evidence which shows that the reason given for the dispute is invalid.

Preparing evidence to challenge a disputed charge Keep your evidence relevant and to the point. Provide clear and accurate evidence. Include proof of customer authorization. AVS (Address Verification System) matches.Include proof of service. Include a copy of your practice policies and refund policy.

A payment dispute or chargeback occurs when a cardholder files a claim with their card-issuing bank to request a reversal of the charge. Disputes are a fixture of the card networks (Visa, Mastercard, American Express, JCB and eftpos) and exist to protect buyers from unauthorised transactions.