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If you do not remember your code or you need a code for a new account, go to Online Web access code to access the web access code online service or call the e-Services Helpdesk at 1-800-959-5525.

For more information on the ROE, go to Service Canada at Access Record of Employment on the web (ROE Web), or call their Employer Contact Centre at 1-800-367-5693 (TTY: 1-855-881-9874).

ROEs are always available online and employees can view or print copies using My Service Canada Account. Payroll service providers can now add new clients to their account online and are not required to fax a copy of the Employer Consent Form to Service Canada. ROE Web is a secure application.

To access your account, return to My Business Account, select "CRA sign in," and enter your CRA user ID and password. When prompted, enter your CRA security code. You can also sign in to CRA sign-in services with a Sign-In Partner.

2. Who can use My Business Account services? Business owners (including partners, directors, and officers) can use My Business Account; while authorized representatives (including accountants and employees) can access these services through Represent a Client.

Getting your ROE There are two ways for your employer to give you your ROE. They can send your ROE to the government electronically. Your employer must send an electronic copy within 5 days of the end of the pay period in which you stopped working. If this happens, you don't need a paper copy.

ROE Web allows you to keep, view, amend and print ROEs for a period of 11 years. You don't even have to provide a paper copy to your employees, since they don't need it to apply for EI benefits. ROEs are always available online and employees can view or print copies using My Service Canada Account.