Check Fax Warranty For Free

Try reconnecting the cable (RJ11 phone cable) between the Fax machine and the ATA. This cable should use the ATA's LINE1 port and make sure it is connected to the Line (not Telephone) jack/port on the Fax Machine. Sometimes a bad cable can cause this problem so changing to a new RJ11 phone cable might help.

Fax issues where you can send, but not receive is typically an issue with the phone line or incorrect setup. If received faxes seem to be going through, but isn't printing and there is no error message, refer to Faxes are received but not printing out (Fax Preview) to confirm that the Fax Preview feature isn't enabled.

Try reconnecting the cable (RJ11 phone cable) between the Fax machine and the ATA. This cable should use the ATA's LINE1 port and make sure it is connected to the Line (not Telephone) jack/port on the Fax Machine. Sometimes a bad cable can cause this problem so changing to a new RJ11 phone cable might help.

Here's how:Program your full 102010digit fax number into your fax machine.Send a test fax to 120108552010FX2010CANON (12010855201039220102666).Once our service receives your fax, a test page will be sent back to the fax number programmed into your machine. This process generally takes 2 to 3 minutes.

Check for phone line connection issues that might cause fax receiving to fail. Confirm the fax cords are in the correct ports: The phone line should be connected to the 1-LINE port and the answering machine, if used, should be connected to the 2-EXT port on the back of the printer.

If your business' fax machine has trouble sending or receiving faxes, a possible source of the problem is the phone line itself. Fax machines require a connection that is free from static and line noise to connect. Poor quality connections will prevent the fax machine from working properly, if at all.

If you cannot send or receive faxes, try these solutions: Make sure the recipient's fax machine is turned on and working. Make sure paper is loaded correctly in your product. Make sure Auto Answer mode is turned on to receive faxes automatically.