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A change request is a formal proposal that can be submitted by a stakeholder in the organization or by a service user via the service desk, utilizing the request fulfillment process to alter a configuration item.

Successful change management relies on four core principles:Understand Change.Plan Change.Implement Change.Communicate Change.

The Seven R's of Change ManagementWho raised the change?What is the reason for the change?What return is required from the change?What are the risks involved in the change?What resources are required to deliver the change?Who is responsible for the build, test, and implement portion of the change?More items...?30 Jan 2007

The Change Management Process Flow1) Create & Log the Request for Change (RFC)2) Review Request for Change (RFC)3) Evaluate the Change.4) Approve/Authorize the Change.5) Coordinate Implementation.6) Review and Close Change Request.

Example of a Scope Change Request For example, the ABC Corporation engages a firm to install a new network. In the middle of the project, ABC purchases the Acme Corporation and now needs to add them to the project. This would change the cost, schedule and resources of the project.

Ackerman (1997) has distinguished between three types of change:Developmental May be either planned or emergent; it is first order, or incremental.Transitional Seeks to achieve a known desired state that is different from the existing one.Transformational Is radical or second order in nature.May 17, 2006

When building your ITIL change management checklist, it can be helpful to structure your procedures around the 7 R's: Who RAISED the change? What's the REASON for the change? What is the expected RETURN for the change? What are the potential RISKS involved?