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Once you've shown supporting evidence, the bank or card issuer reviews the evidence provided by you and the customer, and makes a decision on the dispute. If the dispute is found to be valid, the bank may reverse the transaction and credit the customer's account. If invalid, the transaction remains in place.

What is a payment dispute? A payment dispute or chargeback occurs when a cardholder files a claim with their card-issuing bank to request a reversal of the charge.

A payment dispute or chargeback occurs when a cardholder files a claim with their card-issuing bank to request a reversal of the charge. Disputes are a fixture of the card networks (Visa, Mastercard, JCB, and American Express) and exist to protect buyers from unauthorized transactions.

Once the payment dispute is officially filed, it officially progresses to a chargeback. The funds are moved from the merchant's account to the consumer's. The merchant has no say in this; in fact, the seller may not even know about the dispute until the money is debited from their account.

While many cases can be resolved quickly, some are more complex and can take up to 90 days.

1. File a Dispute Log in to your Square Dashboard or the Square app on your iOS device. Locate the charge and click on the more options icon (. . .). Select Dispute payment. Answer the questions about the charge (s). Review your answers and click Submit.

Here are seven ways to resolve payment disputes: Ask for part payment. A common mistake when dealing with payment disputes is trying to resolve the issue first. ... Don't be afraid to confront the issue. ... Speak to the right person. ... Be prepared. ... Remain professional. ... Think ahead. ... Feedback.