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Microsoft Phone System Direct Routing is the service inside of Teams that allows organizations to connect external phone lines and use Teams as an office phone system.

Setting up a Common Area PhoneStep 1 - Buy the licenses. In the admin center, go to Billing > Purchase services, and add Other plans.Step 2 - Create a new user account for the phone and assign the licenses.Step 3 - Assign a phone number to the Common Area Phone user account.Step 4 - Setting up your phone.Aug 30, 2021

Call2Teams2122 is a simple add-on to Office 365 that connects any PBX phone system with Microsoft Teams in minutes allowing making and receiving work calls on any device using the Microsoft Teams App.

Using the Microsoft Teams admin center:From the Home, click Users, select the user from the list, and select Edit.Select Edit next to Audio Conferencing, and then in the Audio Conferencing pane, choose a number in the Toll number and Toll-free number lists.Jan 14, 2022

To properly configure a common area phone, you need to use PowerShell. However, you can set up a common area phone in the Teams admin Center, but that doesn't allow you to configure some important settings, and you won't be able to configure a common area phone for direct routing.

To assign a number by using the Teams admin center:In the left navigation, click Voice > Phone numbers.On the Phone numbers page, select an unassigned number in the list, and then click Edit.In the Edit pane, under Assigned to, search for the user by display name or user name, and then click Assign.More items...?Jan 21, 2022

The Common Area Phone license includes a license for Microsoft Teams and Microsoft 365 Phone System. Common area phones are associated with a user account, which is licensed with the Common Area Phone license. It is not a device license. The user account should not be disabled or blocked from signing in.