Get Download - DHHS - NC Department Of Health And Human Services

To contact the Customer Service and Community Rights Team call 984-236-5300, 855-262-1946 or email dmh.advocacy@dhhs.nc.gov.

Contact NC Medicaid Contact Center. Phone: 888-245-0179. Provider Ombudsman. For provider inquiries, concerns, complaints regarding health plans. Medicaid.ProviderOmbudsman@dhhs.nc.gov. Phone: 866-304-7062. NCTracks Call Center. Phone: 800-688-6696.

NCDHHS also oversees 14 facilities: developmental centers, neuro-medical treatment centers, psychiatric hospitals, alcohol and drug abuse treatment centers, and two residential programs for children. Learn more about the Department in the 2021-2023 Strategic Plan.

Some of the other DHHS divisions with the greatest impact on local offices include: Division of Health Benefits (NC Medicaid) Division of Child Development and Early Education. Division of Health Services Regulation.

DSS Customer Connection Child Protective Services 980-31-HELPS (43577) Adult Protective Services 704-336-CARE (2273)

E-mailing us is an efficient and easy way to get the information you need in a timely manner. Request for information or to send general comments please send us an email at dssweb@dhhs.nc.gov.

E-mailing us is an efficient and easy way to get the information you need in a timely manner. Request for information or to send general comments please send us an email at dssweb@dhhs.nc.gov.

For all other questions the DHHS Customer Service Center can assist in finding programs and people to help. Call 1-800-662-7030.