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Get SECTION IV COMPLAINTS 4-1 COMPLAINT INVESTIGATIONS DMV Dealer Agents Also Have Authority To Conduct

Ost cases, the type of complaint registered with the DMV determines the depth of the investigation. Customers registering complaints must complete DMV Form DLA-5, Dealer Complaint Form, and submit it to the Dealer Licensing and Audit Unit along with copies of any pertinent paperwork. DMV Form DLA-5 requires the name and address of the dealership, as well as that of any salesperson that may be involved. Customers are asked to provide a complete and thorough report of any incident or complaint. If.

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