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Get Citizens Bank Dispute Form
Dit Card Member, The following information is critical in order for us to process your credit card inquiry. Please check the appropriate box(es), sign, and return to us, along with a copy of any related documentation as soon as possible: I certify the transaction listed above was neither made by me nor by anyone authorized by me to use my card. I made a transaction with this merchant for $ and the transaction was duplicated. A copy of Sales Slip is attached. I.
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FAQ
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To check whether the payment is still pending because the recipient hasn't yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.”
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Cardholder must notify Citizens immediately of any unauthorized use. Transaction at issue must be posted to your account before provisional credit may be issued. For additional information, please visit our Citizens Zero Liability page.
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You can check on the status of a submitted debit or ATM card claim (even when you initiated your dispute over the phone) in the mobile app from the hamburger menu by clicking on "Dispute Status."
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You can use the report and any other documentation to prove you're a victim of fraud. File a complaint with the Consumer Financial Protection Bureau (CFPB). If the bank won't refund your money, the CFPB will investigate. The CFPB will follow up, and most companies respond within 15 days.
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If you suspect fraud or need to file a claim for another type of transaction you can call 1-800-922-9999 or the number found on the back of your debit card or monthly statement. Attach any suspicious emails you may receive to a new email and send those to abuse@citizensbank.com.
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You must report unauthorized purchases made by others using your card promptly. Provisional credit will be given while we investigate your claim.
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You should call our Debit Card Fraud team at 888-910-2500.
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Citizens Zero Liability Policy You should immediately call us at 1-800-922-9999 to report the activity so we can take immediate action to regain control of your account. Mobile app users who suspect fraud on a debit transaction are able to initiate a claim directly through the app.
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