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  • Citizens Bank Dispute Form

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Dit Card Member, The following information is critical in order for us to process your credit card inquiry. Please check the appropriate box(es), sign, and return to us, along with a copy of any related documentation as soon as possible: I certify the transaction listed above was neither made by me nor by anyone authorized by me to use my card. I made a transaction with this merchant for $ and the transaction was duplicated. A copy of Sales Slip is attached. I.

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How to fill out the Citizens Bank Dispute Form online

Filing a dispute with your bank can be a straightforward process when you know how to fill out the Citizens Bank Dispute Form correctly. This guide provides step-by-step instructions to ensure that your inquiry is submitted efficiently and accurately.

Follow the steps to fill out the form effectively.

  1. Click the ‘Get Form’ button to access the Citizens Bank Dispute Form. Once the form is available, open it in your preferred online editor.
  2. Begin by filling in your personal information. Enter your name in the 'Customer Name' field, followed by your address in the 'Customer Address' section. Provide your telephone number and email address for any follow-up communication.
  3. Input the relevant account number in the 'Account Number' field. Ensure that this number is accurate to avoid any processing delays.
  4. Specify the 'Amount in Dispute.' This is the dollar figure associated with the transaction you are disputing. Be precise with this amount.
  5. Enter the name of the merchant involved in the transaction in the 'Merchant Name' section. This helps the bank identify the transaction in question.
  6. Indicate the date of the transaction in the 'Transaction Date' field. This date should correspond with the disputed charge on your statement.
  7. Review the checkboxes to explain the nature of your dispute. Select all that apply to your case. For instance, if you do not recognize the transaction, check the corresponding box.
  8. Attach any relevant documentation. This could include copies of sales slips, credit slips, or any correspondence with the merchant regarding the transaction.
  9. Provide your printed name, signature, and the date at the bottom of the form. This validation is necessary for the submission of your dispute.
  10. Once all sections are complete, save your changes. You can then download, print, or share the form as required to submit it to Citizens Bank.

Take action now by completing the Citizens Bank Dispute Form online.

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Citizens Zero Liability Policy You should immediately call us at 1-800-922-9999 to report the activity so we can take immediate action to regain control of your account. Mobile app users who suspect fraud on a debit transaction are able to initiate a claim directly through the app.

You should call our Debit Card Fraud team at 888-910-2500.

You must report unauthorized purchases made by others using your card promptly. Provisional credit will be given while we investigate your claim.

If you suspect fraud or need to file a claim for another type of transaction you can call 1-800-922-9999 or the number found on the back of your debit card or monthly statement. Attach any suspicious emails you may receive to a new email and send those to abuse@citizensbank.com.

You can use the report and any other documentation to prove you're a victim of fraud. File a complaint with the Consumer Financial Protection Bureau (CFPB). If the bank won't refund your money, the CFPB will investigate. The CFPB will follow up, and most companies respond within 15 days.

You can check on the status of a submitted debit or ATM card claim (even when you initiated your dispute over the phone) in the mobile app from the hamburger menu by clicking on "Dispute Status."

Cardholder must notify Citizens immediately of any unauthorized use. Transaction at issue must be posted to your account before provisional credit may be issued. For additional information, please visit our Citizens Zero Liability page.

To check whether the payment is still pending because the recipient hasn't yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.”

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