Follow the steps to successfully complete your complaint form online.

1. Click the ‘Get Form’ button to access the General Complaint form and open it in your chosen editor.
2. Begin by filling in your details in the first section. This includes your title, family name, given names, street address, suburb, daytime and mobile telephone numbers, postcode, year of birth, email address, and gender.
3. In the second section, provide the details of the trader or supplier involved in your complaint. Fill in their name, street address, suburb, daytime and mobile telephone numbers, postcode, and email address if applicable.
4. If there are additional parties involved in the dispute, detail their information in the third section. Include the name, street address, suburb, postcode, and daytime telephone number of any other parties, such as the manufacturer.
5. For the fourth section, describe the transaction details. Indicate the date of the transaction, its cost, whether you borrowed money for it, and the finance provider's name if applicable. Provide a brief description of the transaction, along with information about any goods involved.
6. In the fifth section, clearly explain your complaint. Be sure to include relevant dates and any conversations that might aid in your case. If you require extra space, you can attach a separate sheet.
7. Next, document what the trader or supplier offered as a resolution to your complaint and indicate whom you spoke to regarding this matter.
8. Articulate the remedy you seek – how you would like your problem resolved. Again, you may attach a separate sheet if necessary.
9. Indicate whether you have supporting documents, such as receipts or quotes. If you have any, attach copies to the complaint form.
10. State if you have lodged a complaint with any other organization. If so, provide the name of that organization.
11. Affirm the truthfulness of your information by signing and dating the form, confirming your consent to the information being used by Consumer Affairs Victoria.
12. Once completed, submit your complaint by mailing it to Consumer Affairs Victoria or via fax. Be sure to include any supporting documents.

Start completing your General Complaint form online today to ensure your concerns are addressed effectively.