Follow the steps to complete your complaint form online

1. Click the ‘Get Form’ button to obtain the form and access it in your preferred format.
2. Begin filling in the lodging party details: provide your title, first name, last name, address, phone number, and email. Make sure all fields marked with an asterisk are completed.
3. Next, enter the vehicle details. Include information such as the registered owner’s name, vehicle make and model, year, odometer reading, date of purchase, cost of goods or services, registration number, and VIN or chassis number.
4. Indicate whether the vehicle is for private or business use, and specify the type of vehicle. Options include passenger vehicle, commercial, motorcycle, caravan, trailer, or boat.
5. Fill in trader details by providing the business name, contact name, ABN or ACN, address, phone number, and email. Again, ensure all required fields are filled in.
6. In the complaint details section, specify who your complaint is with and what the complaint revolves around. Select relevant issues such as new or used vehicle purchases, repairs, warranty issues, and others.
7. Answer whether your complaint relates to a technical matter or a contractual issue and provide further details as needed.
8. Attach any relevant documents that support your complaint. This may include contracts, proof of purchase and payment, repair invoices, or any evidence such as photos.
9. Before finalizing, check if you have lodged a claim with the NSW Civil and Administrative Tribunal. Also, indicate if you have lodged a previous complaint with Fair Trading regarding this matter.
10. Provide a brief outline of your complaint and indicate whether you have discussed it with the trader. State what response you received and what outcome you are seeking.
11. Complete the acknowledgment and declarations section to confirm that the information you have provided is true. Sign and date the form.
12. Finally, review the completed form for accuracy. Once satisfied, save your changes, download, print, or share the form as necessary.

Act now to complete your Fair Trading complaint form online and ensure your voice is heard.