Follow the steps to successfully complete the Complaint Investigation Form.

1. Click ‘Get Form’ button to obtain the form and open it in the editor.
2. Begin by entering your personal details in the designated fields. This includes the customer name, address, and contact phone number. Ensure that this information is accurate and complete to avoid any delays in processing your complaint.
3. Record the date the complaint was received, as well as the use by date and the date of production. This information is vital for tracking the complaint and understanding the timeline of events.
4. Fill in the packing line details, along with the production start and end dates. This data helps in pinpointing the specific production run related to the complaint.
5. Select the complaint category that best describes your issue. This may include various classifications, so be sure to choose the one that aligns most closely with the nature of your complaint.
6. Indicate the quantity produced related to the complaint and provide details of any other complaints received from this production run. This information assists in further investigation.
7. In sections dedicated to the investigation, detail any raw materials, packaging, CCP checks, processing, filling/packing, and storage & distribution concerns. This is crucial for a comprehensive investigation.
8. Attach any laboratory reports or additional documentation as needed. Reference these documents clearly within the form.
9. Complete the investigation summary by summarizing findings and proposing corrective actions. This should be as detailed as possible.
10. Indicate who investigated the complaint and provide their signature along with the date. Also, the person responsible for completing corrective actions should also sign and date the document.
11. A representative from the technical department must check and confirm the effectiveness of the corrective actions taken, including their signature and date.
12. Finally, enter the response sent to the customer along with the reference and date. Ensure the document is closed out by the technical manager, including the respective date.
13. Remember to save your changes frequently and consider downloading, printing, or sharing the completed form as necessary.

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