Get Carta Explicativa

Filling out the Carta Explicativa can be an essential step in addressing your claims effectively. This guide will walk you through the necessary components of the form to ensure a smooth process.

Follow the steps to complete your claim form accurately.

1. Click ‘Get Form’ button to obtain the form and open it in the editor.
2. Begin by entering the date in the 'Fecha / Date' field, ensuring it reflects the date of the claim submission.
3. Fill in the claim number under 'N° Reclamo / N° Claim'. This number is essential for tracking your claim.
4. In the 'Nombre del Cliente / Client Name' section, enter your full name as it appears in your identification documents.
5. Provide your client information, which includes: 'Cédula de Identidad' (Identification Number), 'Telf. Habitación' (Home Phone), 'Correo Electrónico' (E-mail), 'Telf. Oficina' (Office Phone), 'Código Postal' (Zip Code), 'Telf. Celular' (Cellular Phone), and 'N° Fax' (Fax Number).
6. For 'Dirección / Address', enter your complete address where you can receive correspondence related to the claim.
7. Under 'DETALLE DEL RECLAMO / Detail of the claim', indicate which product you are claiming by selecting options such as 'Tarjeta de Crédito objeto del reclamo' (Credit Card Claimed) or 'Tarjeta de Débito objeto del reclamo' (Debit Card Claimed).
8. If your claim involves a credit card, specify the card type and fill in the 'N° Tarjeta o Código Cuenta Cliente' (Credit Card / Debit Card / Account code claimed) section.
9. Provide a detailed 'Descripción del Reclamo / Description of the claim' in the designated area, including information about the disputed transactions.
10. Ensure that you certify the authenticity of your statements by signing in the 'Firma del Cliente / Customer Signature' section. If applicable, an additional cardholder may sign in the 'Firma del Tarjetahabiente Adicional / Additional's Cardholder's Signature' section.
11. Once all sections are filled out, you can save your changes, download the form, print it for your records, or share it as needed.

Start completing your Carta Explicativa online today and ensure your claims are properly addressed.