Collections Checklist

The role of a Collections Specialist is to serve as the liaison between the creditors and consumers of a company. They are in charge of observing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans. Also known as a Collections Agent.

Great Listener. Understands How to Overcome Objections. Gets Past the Gatekeeper. Closes the Deal. Comfortable Communicator. Creative Problem Solver. Balances Empathy with Collections.

Monitor accounts on a daily basis. Identify outstanding account receivables. Investigate historical data for debts and bills. Take actions in order to encourage timely payments. Process payments and refunds. Resolve billing issues. Resolve customer credit issues.

Maintaining files and records so they remain updated and easily accessible. Sorting and distributing incoming mail and prepare outgoing mail. Answering the phone to take messages or redirecting calls to appropriate colleagues.

Collect payments on past due bills. Create a list of people who have not made payments. Organize list according to severity of delinquency. Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases. Call customers using telephone.

What Do Collections Coordinators Do? Identify and communicate with customers with delinquent accounts by mail, phone, etc. Work out terms for payment or initiates other actions as necessary. Ensure collections operations function smoothly and effectively.

Collections clerks are tasked with calling delinquent customers to collect overdue payments. They are employed primarily by collection agencies and accounts receivable departments of businesses, such as credit card companies, and some work as independent contractors.

Collections officers attempt to collect payment on overdue bills by informing customers of their debt and their various options for repayment.Collections officers typically work in call center and office environments during daytime, evening, and weekend work shifts, both full- and part-time hours.